1. Introduction
ELibSer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital learning platform and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Institutional affiliation and role (student, faculty, administrator)
- Account credentials and profile information
- Educational background and preferences
- Usage data and interaction with our platform
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Search queries and content accessed
- Error logs and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our educational services
- Personalizing your learning experience
- Processing institutional subscriptions and payments
- Communicating with you about our services
- Improving our platform and developing new features
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as:
- Cloud hosting and storage providers
- Payment processors
- Analytics and monitoring services
- Customer support platforms
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as:
- Court orders or subpoenas
- Government investigations
- Protection of our rights and safety
4.3 Institutional Access
For institutional accounts, we may share usage data with authorized institutional administrators to help them manage their subscription and understand platform usage.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and recommendations
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
9. Children's Privacy
Our platform is designed for educational institutions and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying prominent notices on our website
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
13. Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection Officer at: